Deep on platform reliability — has owned an SLO that mattered
Carried the 99.95% availability SLO for the payments-rail service through a Black Friday. Specific on what tripped the alerting and what got refactored after.
"Black Friday '24, the rate-limit middleware was sharing a Redis cluster with the session cache. Traffic spike on auth caused rate-limit lookups to time out, fail open, and pile up on the payments service. We split the clusters that week. Latency P99 dropped 40ms permanently."